At CustomMugs Kenya, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward refund and return policy to ensure your peace of mind.
Eligibility
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Customized or personalized items are not eligible for return unless they arrive damaged or defective.
Initiating a Return
- To initiate a return, please contact our customer service team within 14 days of receiving your order to request a return authorization.
- Please provide your order number and a brief explanation of the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to return your item.
Return Shipping
- You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., damaged or defective items).
- We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at 0743566717 via call or WhatsApp. You can also visit us at Moi Avenue, The Bazaar Plaza, Shop 808. Thank you for choosing CustomMugs Kenya! We value your satisfaction and are here to help with any issues you may have.